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The trustee and beneficiary portal

What a trustee and a beneficiary use: the trustee desk, messages to the firm, the beneficiary portal, the calendar feed, hand-off to a firm and support.

Le texte intégral de ce guide est en anglais ; le résumé ci-dessus est dans votre langue. Les résumés des lois et l'anglais restent la source de référence.

Référence de la plateforme

The trustee desk

Disponible : site web et cabinets
Ce qu'il fait
Gives a trustee their tasks, reminders, Duty Coach lessons, call log, institutions list and co-trustee or helper access on their own matter.
Ce qu'il refuse
  • The Duty Coach teaches; it does not direct. Each lesson names the statute it explains and what the statute provides. No lesson tells you what to do in your situation. (Consumer-lane rule I4)
  • Your decisions stay yours. No one at TrusteeClear approves, files or sends anything for you. You send your notices and record what you did. (Consumer-lane rule I5)
  • No AI chats with you or writes to you. Software may extract dates, names and amounts from a document you upload so you can confirm them. It never converses, answers questions or writes text for you. (Consumer-lane rule I2)
Limites
  • Reminders follow the dates the trustee records.
Qui peut l'utiliser
The trustee of the matter, and anyone they invite as a co-trustee or helper.
Entrées et sorties
In: The trustee's own facts and task updates.Out: Tasks, reminders, lessons and the trustee's own records.
Disponibilité
Available to website trustees and law-firm tenants.
Usage de l'IA
No model
Accès
Scheduled job; Signed-in account, limited to its own records
Preuves
5 automated suites run on every change.

Messages between a trustee and the firm

Preuves en attente
Ce qu'il fait
Carries a firm client's priority messages to the firm and the firm's replies on the matter.
Ce qu'il refuse
Aucun enregistré
Limites
  • Only on a law firm's matters; the website lane has no firm.
Qui peut l'utiliser
A firm's client trustee and the firm's staff.
Entrées et sorties
In: A message.Out: The message thread on the matter.
Disponibilité
No automated suite exercises it yet, so availability is not claimed.
Usage de l'IA
No model
Accès
Signed-in account, limited to its own records; Firm staff on matters they are staffed on
Preuves
None recorded yet.

The beneficiary portal

Disponible : site web et cabinets
Ce qu'il fait
Gives a beneficiary a link-based view of what the trustee has released, a way to ask and acknowledge, and the released status report.
Ce qu'il refuse
Aucun enregistré
Limites
  • A beneficiary sees only what has been released to them.
  • On a law firm's matter, an update reaches a beneficiary only after a legal reviewer approves it.
Qui peut l'utiliser
Beneficiaries holding a link; the trustee who sends it; the firm on its matters.
Entrées et sorties
In: The trustee's released updates and the beneficiary's requests.Out: The beneficiary view, acknowledgements and requests on the record.
Disponibilité
Available to website trustees and law-firm tenants.
Usage de l'IA
No model
Accès
Signed-in account, limited to its own records; Firm staff on matters they are staffed on; Holder of a private link
Preuves
4 automated suites run on every change.

Calendar feed

Disponible : site web et cabinets
Ce qu'il fait
Publishes the matter's deadlines as a private calendar feed any calendar application can subscribe to.
Ce qu'il refuse
Aucun enregistré
Limites
  • The feed is read-only and revocable by issuing a new link.
Qui peut l'utiliser
The trustee and the firm's staff on the matter.
Entrées et sorties
In: The matter's computed deadlines.Out: An ICS calendar feed.
Disponibilité
Available to website trustees and law-firm tenants.
Usage de l'IA
No model
Accès
Signed-in account, limited to its own records; Holder of a private link
Preuves
1 automated suite runs on every change.

Hand-off to a law firm

Disponible : site web et cabinets
Ce qu'il fait
Lets a website trustee move their matter to a law firm that gave them a hand-off code, and lets the firm accept or decline.
Ce qu'il refuse
  • No lawyer reviews your documents on this website. Legal review exists only when a law firm provides TrusteeClear to its own client. On the website, the organizers and forms carry no review or approval by anyone. (Consumer-lane rule I1)
Limites
  • Nothing moves until the firm accepts.
  • A hand-off code identifies the firm and nothing else.
Qui peut l'utiliser
A website trustee holding a firm's code; the firm's administrators.
Entrées et sorties
In: A hand-off code.Out: A transfer request and the firm's decision.
Disponibilité
Available to website trustees and law-firm tenants.
Usage de l'IA
No model
Accès
Signed-in account, limited to its own records; Firm staff on matters they are staffed on
Preuves
2 automated suites run on every change.

Support and saved drafts

Disponible : site web et cabinets
Ce qu'il fait
Opens a support case and recovers a form draft the signed-in person had not finished.
Ce qu'il refuse
Aucun enregistré
Limites
  • Support staff see only what a case shares.
Qui peut l'utiliser
Any signed-in person.
Entrées et sorties
In: A support request or a form draft.Out: A support case; the restored draft.
Disponibilité
Available to website trustees and law-firm tenants.
Usage de l'IA
No model
Accès
Signed-in account, limited to its own records
Preuves
2 automated suites run on every change.

Cette version

Source commit
9b7ff8f1f1c49e6088a15c891886364873e9e665
Built
Release run
36096103588 (attempt 1)
Required checks
  • CI (verify, end-to-end, Lighthouse gate): run 36095197104 (attempt 1)
  • Row-level security matrix: run 36095197149 (attempt 1)
  • Security scan (secrets, static analysis, dependencies): run 36095197106 (attempt 1)

Availability and counts on this page were computed when this build ran, from its own configuration and the records committed at its source commit.